Clear and fair
Refund & Cancellation Policy
Because every piece is handmade — and most are made specially for you — please read how cancellations and refunds work before placing an order.
Advance payment
Made-to-order, custom and bulk orders require a 50% advance, which books your order and covers materials and the work we start on it.
Cancelling an order
- Before we start making your order: you can cancel and we'll refund your advance.
- After work has started: the advance is non-refundable, because materials have been bought and time spent on a piece made for you.
- Personalised pieces (with names, custom colours or designs made from your photo) cannot be cancelled once work has started.
Returns
As our products are handmade and often personalised, we don't accept returns or exchanges for change of mind. Small variations in colour, size and stitch are a natural part of handmade work and are not considered defects. Colours may also look slightly different on different screens.
Damaged or incorrect items
If your order arrives damaged or is not what we agreed, message us on WhatsApp within 48 hours of delivery with photos and, if possible, an unboxing video. After checking, we'll offer a repair, a replacement or a refund, depending on the situation.
If we can't fulfil your order
If for any reason we're unable to complete your order, we'll refund the full amount you paid.
How refunds are paid
Approved refunds are made to the original payment method (UPI or payment link) within 7 working days of approval. The time for the money to appear in your account may depend on your bank.
Questions?
Message us on WhatsApp at +91 8882967692 or email anjalicrochetknit@gmail.com — we're happy to help.